Is the Shipping Free on every item?

Yes, we do provide Dhl Free Express and Insured Shipping for every item on the website.

Will be possible to track my order?

Sure, after the order you will receive the tracking number of the shipment.

How do I track my order?

We want to allow you to track your orders at any time. As such, when we ship your order, you’ll receive a confirmation email with a link to track your order directly.

When you'll receive the tracking number, you will be able to check your shipping status here:

https://mydhl.express.dhl/it/en/home.html#/getQuoteTab

To which countries do you Ship?

Nowadays, we deliver to the following countries.

US/Canada: 3-5 Days

Europe: 1-3 Days

UK: 3-5 Days

Australia: 5-7 Days

Everywhere else: 5-7 Days 

* At the moment we do not deliver to China, Russia and Ukraine.

Note: we do not send to post office boxes.

Custom Taxes

Shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. SerraRoma is committed to taking care of all the required paperwork for the parcel to clear customs.

How long will it take for my order to be prepared?

All orders, except for personalized ones, are prepared within 24-48 business hours after 
the order confirmation date.

This preparation time can vary according to peak seasons like Black Friday or Christmas.
Personalized jewels have a specific preparation time, which is indicated during the purchase process.
We do not take responsibility for factors external to SerraRoma which may delay or prevent delivery,
and which are not covered by our logistic partners.