Frequently Asked Questions
Can I cancel my order?
All shipped orders cannot be canceled.
If you wish to cancel your order, let us know as soon as possible by contacting our customer service and we'll do as much as we can.
I have placed an order but have not received the confirmation email.
Every time you place an order on our website, you’ll receive a confirmation email. If you don’t receive this, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service team using the form below:
Is the Shipping Free on every item?
Yes, Serra Roma do provide Dhl Free Express and Insured Shipping for every item on the website.
Shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. Serra Roma is committed to taking care of all the required paperwork for the parcel to clear customs.
How do I track my order?
Serra Roma wants to allow you to track your orders at any time. As such, when we ship your order, you’ll receive a confirmation email with a link to track your order directly.
When you'll receive the tracking number, you will be able to check your shipping status here:
If you have any questions or need to add more information for your order’s delivery, please get in touch. If the information has not been updated, check again after 24 hours to allow the courier to remotely manage your shipment.